UnaBiz Privacy Policy provided by UnaBiz Pte., Ltd (hereinafter “UnaBiz”)

In this policy, we inform you about the processing of your personal data when you use our service and the choices you have associated with that data.
By “Personal Data”, we refer to data that relates to you as an identified or identifiable natural person. Personal data include your name, your address, your IP address, your telephone number, your email address. Anonymous information, which we are not in a position to relate to you, does not qualify as Personal Data.
When you want to use our services or when you use them we will possibly use your data to provide and improve our services to you. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.


Table of Contents

  1. Controller’s name and contact details

  2. UnaBiz’s Corporate GDPR Statement

  3. Scope of Services

  4. Information UnaBiz collects

  5. How we use your Personal Data

  6. Your rights

  7. Cookies and other technologies we use

  8. We use cookies for the following purposes

  9. How we share your information

  10. Our Legal Obligation to Disclose Personal Information

  11. How we secure your data

1. Controller’s name and contact details

Controller in the sense of the General Data Protection Regulation (GDPR) and other data protection or data privacy laws in the Member States of the European Union and other guidelines with a data protection nature regarding this website is:

[Philippe Chiu at [email protected]]


2. UnaBiz’s Corporate GDPR Statement

UnaBiz currently complies with applicable data protection regulations and is committed to GDPR compliance across its relevant services after the GDPR has taken effect on May 25, 2018. We have reviewed where and how our relevant services collect, use, store, dispose of and otherwise process personal data and have updated policies, standards, governance and documentation where needed. We are dedicated to keeping such due diligence current and carrying out re-assessments periodically and/or as required by changed circumstances.

3. Scope of Services

We provide a website, www.unabiz.com (hereinafter “our website”), to keep our clients, potential clients or partners informed about our services, products and news, and to enhance your customer experience.

4. Information UnaBiz collects

We collect several different types of information for various purposes to provide and improve our service to you.
Personal Data
When you use our website, we collect data through cookies and other data collection technologies (please see points 7 and 8 below). We also collect any data you provide us through our contact forms.
Device Data
When you use our website, we automatically collect information about your device such as browser type and version, time-zone setting, device type and dimensions.

5. How we use your Personal Data

We use the information that we collect to operate and maintain our site and data services such as providing you the analytic data, respond to your questions and concerns and to help improve service offerings. The legal basis for such processing can either be found in Art. 6 (1) b) GDPR if you have a contract with us and the processing forms part of such contract. Otherwise it can be found in Art. 6 (1) f) GDPR because it is in our legitimate interest for example to improve the services we offer to you or to maintain our site.

Maintain & improve our services:
We use the information to understand and analyze the collected data to improve the Service and to develop new products, services, features, and functionalities. This processing is in our legitimate business interest and therefore based on Art. 6 (1) f) GDPR.

Communicate with you:
We may provide the services and information that you request, to respond to comments and questions and to provide support to users of the Service. We do not send any promotional emails; however, we may also send you service-related emails to your registered account. This processing is based on Art. 6 (1) b) GDPR. On the website you can select to receive the information, without your permission we will not have further action in communication registered account.

Data Retention Periods
When you use our website, your IP address will be automatically collected by Cookies. This data retention will last two years at most. However, you may refer to Article 7 to delete cookies or stop the tracking by Google Analytics at any time.

We will store your Data in our database when leaving messages to us via website’s “Contact us” service. We do not have automatically data expire service. However, you can always request UnaBiz to do the data deletion.

6. Your Rights

We respect your privacy rights and provide you with access to the Personal Data that you may have provided through your use of the Services.

If you wish to access (Art. 15 GDPR) or amend (Art. 16 GDPR) any other Personal Data we hold about you or to request that we delete any information about you and your account (Art. 17 GDPR) or restrict its processing (Art. 18 GDPR), you may remove it by yourself as long as you acquire this authorization in advance, or you may contact Philippe Chiu at [email protected] directly. At your request, we will have any reference to you deleted or blocked in our database. You may also update or correct your Account information and preferences at any time by accessing your User Profile page on the service or have us do so by contacting us.

You may opt out of receiving marketing materials from us. For example, you can find an unsubscribe link at the end of any newsletter you receive from UnaBiz.
You also have the right to data portability (Art. 20 GDPR) as well as the right to lodge a complaint with the competent supervisory authority.

As long as our processing of your Personal Data is based on our legitimate interests as described in Section 5 you also have the right to object at any time on grounds relating to your particular situation (Art. 21 GDPR) by contacting Philippe Chiu at [email protected].


7. Cookies and other technologies we use

7.1 We use cookies and/or similar technologies to analyse customer behavior, administer the website, track users’ movements, and to collect information about users. This is done to personalize and enhance your experience with us.

A cookie is a tiny text file stored on your computer. Cookies store information that is used to help make sites work. Cookies set by the website owner or service provider are called “first party cookies”. Cookies set by parties other than the website owner are called “third party cookies”. Third party cookies enable third party features or functionality to be provided on or through the website or service you are using (such as interactive content and analytics).

Only we can access the cookies created by our website. You can block cookies by activating the setting on your browser that allows you to refuse the use of all or some cookies. Choosing to disable cookies may hinder your use of certain functions.

Instructions to delete cookies:

Google Chrome | Mozilla Firefox | Opera | Safari | Internet Explorer | Edge

7.2 We use Google Analytics to measure traffic on our website in order to improve our website and users experience. With its anonymized IP address function, Google Analytics doesn’t collect Personal Data as defined by the GDPR. Google Analytics may collect information about: your device, your browser, your global location (country), your language, how you use our website and for how long. Google has their own Privacy Policy which you can review here. If you’d like to opt out of tracking by Google Analytics, visit the Google Analytics opt-out page.

7.3 We use Hotjar to better understand how you use our website (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and how we can improve it. Hotjar uses cookies and other technologies to collect data on your behavior and your devices (in particular device’s IP address – captured and stored only in anonymized form, device screen size, device type, browser information, geographic location – country only, preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.
You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.

7.4 We use tawk.to as our live chat software to support you with any question. tawk.to use anonymized IP and will only collect the Personal Data you provide through our website, with your consent. If you would like to know more about their own privacy policy, please visit tawk.to website.

Necessary cookies: these cookies are required for you to be able to use some important features on our website. These cookies don’t collect any personal information.

Functionality cookies: these cookies provide functionality that makes using our service more convenient and makes providing more personalized features possible. For example, they might remember your name and e-mail in comment forms so you don’t have to re-enter this information next time when commenting.

Analytics cookies: these cookies are used to track the use and performance of our website and services.

9. How we share your information

UnaBiz will not rent or sell your personal data to others. We may store personal information in our database.
On our website, we share your data with:

9.1 Our processing partners:

MailChimp, a marketing automation platform that we use to create and deliver our newsletters. Read their privacy policy here.

CloudFlare, a Content Delivery Network (CDN) that we use to provide a fast website experience.

9.2 Connected third parties:

If you use any third-party software in connection with our products or services, for example any third-party software that our platform integrates with, you might give the third-party software provider access to your account and information. Policies and procedures of third-party software providers are not controlled by us, and this policy does not cover how your information is collected or used by third-party software providers. We encourage you to review the privacy policies of third-party software providers before you use the third-party software.

Facebook Share Button
This widget may collect your IP address, your web browser User Agent, store and retrieve cookies on your browser, embed additional tracking, and monitor your interaction with the widget, including correlating your Facebook account with whatever action you take within the widget (such as “liking/sharing/recommending” our webpage), if you are logged in to Facebook. For more information about how this data may be used, please read Facebook’s data privacy policy.

Twitter Share Button
Our website makes requests to Twitter’s servers for you to be able to tweet our webpages using your Twitter account. These requests make your IP address visible to Twitter, who may use it in accordance with their data privacy policy.

LinkedIn Share Button
It allows you to share our webpages on Linkedin. These requests may track your IP address in accordance with their data privacy policy.

Google Analytics
See point 7.2.

See point 7.3.

See point 7.4.

Vimeo embedded videos
Pages and articles on this site may include embedded videos from Vimeo. Embedded behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. For more information, please consult Vimeo’s Privacy Policy.

9.3 We only work with processing partners who are able to ensure adequate level of protection to your Personal Data. We disclose your Personal Data to third parties or public officials when we are legally obliged to do so. We might disclose your Personal Data to third parties if you have consented to it or if there are other legal grounds for it. It may include but not limited to: advisers, auditors, contractors, financial institutions, and service providers in connection with our operations or services; our overseas offices, affiliates, business partners and counterparts (if any).

10. Our Legal Obligation to Disclose Personal Information

UnaBiz will reveal a user’s personal information without his/her prior permission only when we need to do so in order to comply with legal obligations to which we are subject.

11. How we secure your data

11. 1 Any information stored on UnaBiz’s database or platform is treated as confidential. All information is stored securely and is accessed by authorized personnel only.

We use data hosting service providers based in Singapore. We transfer, process, and store your information outside your country of residence where we or our service providers operate for the purpose of providing our products and services to you.

UnaBiz implements and maintains appropriate technical, security and organizational measures to protect Personal Data against unauthorized or unlawful processing and use, and against accidental loss, destruction, damage, theft or disclosure.

We currently have several approaches to protect users’ data. HTTPs preserve the site we are using. Therefore, all data is encrypted via SSL/TLS when transmitted from our servers to your browser.

11.2 The security of your information is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. In the case of a personal data breach, we will without undue delay and, where feasible, not later than 72 hours after having become aware of it, notify the personal data breach to the supervisory authority competent, unless the personal data breach is unlikely to result in a risk to the rights and freedoms of user.

A typical plan would be:
– Identify what data may have been affected (modified/deleted/copied)
– Determine a plan of actions to either undo the data alteration (ex: restore backup) and/or prevent the further breach. (ex: change password)
– Communicate with customers whose data are affected by the incident, with the potential call to action (eg. Change password).
– Log the incident (when and what) and actions are taken to fix it.
– Set a follow-up date to determine if the incident is solved or needs further actions.

On top of that, our cloud infrastructure protects the data 24/7. We will not give anyone direct access to the data including governments and we promise to keep improving the security and encryption for our service. All UnaBiz employees must complete data privacy and security training. We will supplement existing training modules with GDPR-specific content. In addition to these training requirements, UnaBiz conducts ongoing awareness initiatives on a variety of topics, including data protection, security, and privacy.

11.3 Information regarding third Parties

MailChimp processes the data in the United States and is certified to the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework. MailChimp Privacy Policy

Facebook processes the data in and outside of the United States and is certified to the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework. Facebook Privacy Policy

LinkedIn uses Standard Contractual Clauses (also known as EU Model Clauses) for the transfer of personal data out of the EU. In addition, LinkedIn Corporation is certified to the EU-U.S. and Swiss-U.S. Privacy Shield. LinkedIn Privacy Policy

Twitter processes the data in and outside of the United States and Ireland. It is certified to the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework. Twitter Privacy Policy

Google Analytics process the data in the United States and is certified to the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework. Google Privacy Policy

Cloudflare processes the data in the United States and is certified to the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework. Cloudflare Privacy Policy


We welcome any feedback if you have any questions regarding our privacy policy or the use of your information. You can contact us at:
UnaBiz Data Service: [email protected] or you may contact our sales people directly. We will help you further with your concern and use our excellent services.
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of this Privacy Policy.


Last updated: 2018/10/23