Field Application Engineer (FAE)


  1. Provide support/after-sales services to clients.
  2. Performing diagnostic tests and debugging procedures, as well as improving operation tasks.
  3. Act as a resident technological expert advisor for our products
  4. Connect with customers to analyze the user experience and gain constructive feedback
  5. Maintain positive client relationships
  6. Performing field operation if needed


– Able to look into details and address customer’s technical issues.
– Creative, dynamic, and positive thinking individual and being able to quickly adapt to a fast-changing environment.
– Ability to problem-solve under pressure.
– Effective interpersonal communication skill is a must.
– Project management and multi-tasking ability
– 3+ years of technical support or field operation experience.
– Experience with remote FAE follow up and tracking.
– Experience of setting up remote customer service center is a plus
– Experience with system integration is preferred.
– Experience in IoT solutions is a big plus.
– Hands-on experience in one of the technical domains is a big plus: Big Data OR DevOps OR Programming in one or more of the following languages – JAVA/Python/JavaScript/Go

To apply or get more informations, click here.